Frequently Asked Questions (FAQs)
You have questions. We have answers.
Below are the MOST COMMON QUESTIONS WE RECEIVE from our wonderful customers. If we do not answer your question below you can either contact us directly and ask us your question. We promise to respond to every question as fast as we can.
Is ContactsForLess an AUTHORIZED RETAILER? (And why should I care?)
We certainly are, proudly so. Some sites buy their contact lenses from unauthorized sources and distribute them here in Canada. This is a concern in terms of the reliability, quality and expiration dates on such products. Learn more by reading more about what it means to be an authorized retailer in Canada. It matters much more than you realize. “Grey Market” sellers are everywhere and we are recommend you always stick to buying from sites like us here at Contactsforless.ca.
Do I get PROTECTION FOR MY ORDER and FREE RETURNS if I want to return the product?
Yes! We have arguably the best return and product replacement program in Canada. We will replace any order if it is lost, stolen, damaged or defective. We pay for you to return the product to us if it is unopened and undamaged. Our customer service team is the best in the business and we treat you like you are family. Try us and find out for yourself. that is why we have the highest Google customer rating among all contact lens companies in Canada.
I want FREE SHIPPING across Canada?
We have that too! Not only are our prices among the very lowest on almost every single product in Canada, but you also get FREE SHIPPING (standard) on any order of $149 or more. If you spend $25o or more, you get the additional option of FREE EXPRESS SHIPPING. This is (of course) FREE SHIPPING ANYWHERE IN CANADA. We are all about making you happy and saving you money. Yes, we donate our money (51% of all net profits) but we also save you money! How do we do it? Magic of course. That and a whole lot of love and ethics.
I want a COUPON CODE to save even more!
We have AWESOME COUPON CODES going on all the time. If you are not using a coupon code on your next purchase, you should be! We even have FREE SHIPPING OFFERS plus we are the only site that has VALUE PACKS – which can save you even more off of our super, super low prices. In fact, we have the lowest prices on almost every single product almost all of the time. Sure, you might find an odd exception, where one of the big evil corporate giants has a low price one one product, but we are sure that we maintain the lowest prices overall – better than any competitor in Canada.
I have ordered but have NOT RECEIVED my contact lenses yet.
If you have ordered your contact lenses, first and foremost you will want to TRACK your order and find out more. If you need to login to your ACCOUNT, here is a quick link for you. But you can also CONTACT US and we will look into it for you if you would prefer. Most important, there is much to learn about how we ship in Canada, and how long it takes. We have an awesome chart on our SHIPPING page that will tell you how long it takes to receive your package, depending on where you live in Canada.
Should I go see my Optometrist to get a real CONTACT LENS PRESCRIPTION before ordering online?
LEARN MORE ABOUT THIS TOPIC CLICK HERE
We STRONGLY RECOMMEND that all customers have get an eye exam and a contact lens fitting with an actual Optometrist. We want to be clear that Opticians are not fully qualified to do both, which is critical if you plan to wear contact lenses over the long-term. VIEW THIS VIDEO where our Founder, Director and CEO Paul W. Slusher talks all about what you NEED TO KNOW about buying contact lenses online.
I need HELP ORDERING online – How do I do it?
Ordering contact lenses online with Contactsforless.ca is EASY! Here is a quick tutorial for you read that might help if you have any questions about the process. It is important to not make a mistake when ordering because you don’t want to waste time and money. If you are unsure how to order or are having trouble with the website, please CONTACT US and we can often put in your order for you.
How do I REORDER the same product and quantity as before?
Reordering is pretty easy too. First, HERE IS A LINK TO LEARN ABOUT REORDERING. Also, please remember that by logging into the MY ACCOUNT PAGE, you can see your previous orders, track your orders, see your personal information and even change your billing or shipping data. If for some reason you are having issues, please feel free to CONTACT US and we will help you with the reordering process.
How do I ENTER THE $1,000 CONTEST?
Our $1,000 Free Contact Lens Contest is darn near awesome, if we say so ourselves. Customers LOVE THIS CONTEST and we get many thousands of entries every time we hold it (which is two times a year). If you win, you will receive $1,000 in free contact lenses – any contact lenses you want. We pay the shipping and everything! We pick a winner every January 1 and July 1. Enter Today!
Some other questions you might have?
Didn’t get your question answered? Contact Us! We will respond to you as fast as possible with an anwwer! Thank you for being our customer!
How To Contact Us
The best way to reach us! Fill it out and we’ll get back to you within 1 business day. Maybe even faster, if we’re especially lonely.
Email us and we’ll get back to you within 1 business day. Pinky swear.
Contact@ContactsForLess.ca
*** If you use HOTMAIL, LIVE OR MSN email – please add Orders@Contactsforless.ca and Contact@Contactsforless.ca to your Address Book to ensure proper email delivery.
You can usually reach us Monday – Friday, 9 a.m. – 3 p.m. (PST -> Vancouver time!)
1-855-909-2772
Our small staff may not always be there to answer the phone due to holidays, internal meetings, team building, or just due to being overrun by frantic contact lens users. If this happens, don’t worry! Feel free to leave a voice message and we’ll get back to you within 1 business day.
