Customer Service |
Buy Contact Lenses & Save the Planet.
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100% Canadian ~ ♥ ~ We donate 51% of net profits to the charity YOU choose.

Customer Service | Contact Us

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Customer Support–We Care

When you reach out to us, you don’t reach a call center.  Our own staff writes you back and answers the phones, so you can be sure that the person you’re talking to cares deeply about helping you out–both before and after you buy.

Unlike most companies’ customer support, we have no AHT (average handling time) required.  We understand that each customer’s case is unique, and we devote as much time and attention as your case needs until it’s resolved.

How Can We Help You?

We’ll do everything we can to assist you.  It’s our wonderful customers who enable us to keep doing what we do–saving you money and saving the planet, one–well, maybe two–contact lenses at a time!

Got some questions you need answered?  The FAQs below may hold the answers you need.


About You & Us (and how happy we could be together)

Before Ordering

Ordering & Checking Out

Shipping & Returns

Other Questions

Didn’t get your question answered? You can reach us through any of the channels below!

Contact Us

Our earnest, hard-working team, powered mostly by green tea, will always do as much as we can to assist you.  (Please do note that we are not licensed optometrists and cannot prescribe contact lenses to you.  You need a contact lens fitting for that!)

contacts for less online canada IMPORTANT: If you are using Hotmail/ Live/ MSN/ Outlook as your email provider, please check your Junk folder for our emails!  Please add and to your address book to ensure our order status updates and replies to your emails reach your inbox.    

There are 3 ways to contact us:

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The best way to reach us! Fill it out and we’ll get back to you within 1 business day.  Maybe even faster, if we’re especially lonely.
Click to view form


Email us and we’ll get back to you within 1 business day.  Pinky swear.

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You can usually reach us Monday – Friday, 9 a.m. – 3 p.m. (PST -> Vancouver time!) 

Our small staff may not always be there to answer the phone due to holidays, internal meetings, team building, or just due to being overrun by frantic contact lens users.  If this happens, don’t worry!   Feel free to leave a voice message and we’ll get back to you within 1 business day.

Press Inquiries

For press and media inquiries, you can reach us at


Corporate Offices can be reached by writing to
Attention: Office of the CEO
The Contactsforless Retail Corporation
PO Box 48175
Queensborough PO
New Westminster, BC  V3M 0A7
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