How can we help you?
We are here to help you with your order, answer questions and generally make sure your buying process with us goes smoothly. You can call us directly, email us or use our online form (all below). No matter how you contact us, you can always be sure that we will treat you with kindness and a smile. It is how we do everything.
Please go to My Account if you wish to:
- PRINT your receipt
- RECEIVE UPDATES by reviewing your order’s notes
- REORDER the same products from a previous order
- If you wish to REVIEW our performance, please click here or use the online form below to explain your issue to us in detail.
Got some questions you need answered? Check out these links for what you need to know.
- How to Order
- How to Re-Order A Previous Order, and How to Get A PDF Copy of My Receipt
- How to Understand My Cart
- What Shipping Options Do You Offer?
- What is Your Return Policy?
- What is Your 1 Year Return Guarantee?
- What Does It Mean If I Order Custom Order/ Special Lenses?
- Do I Have Defective Contact Lenses?
- What Are the Discontinued Contact Lenses?
- Other FAQs
Didn’t get your question answered? You can reach us through any of the channels below!
Notice: If you are using Hotmail/ Live/ Outlook/ MSN as your email provider, please check your Junk folder for our reply emails! Please add firstname.lastname@example.org and email@example.com to your address book for our replies and order status updates to reach your inbox.
There are 3 ways to contact us:
The best way to give us all the details! Please complete the following information: