Contact us here at Customer Service Team
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Customer Service | Contact Us

We Care a bit MORE!

When you reach out to us, you don’t reach a call center.  Our own staff writes you back and answers the phones, so you can be sure that the person you’re talking to cares deeply about helping you out–both before and after you buy.  We understand that each customer’s case is unique, and we devote as much time and attention as your case needs until it’s resolved.

Unlike the big corporate giants we compete against, we do more than give away 51% or our net profits. We also truly work hard to earn your trust and your business. Customer service for us is more than just a concept, it is the culture we wake up to every morning with our green tea and green smoothies!

How Can We Help You?

We’ll do everything we can to assist you.  It’s our wonderful customers who enable us to keep doing what we do–saving you money and saving the planet, one–well, maybe two–contact lenses at a time!

Got some questions you need answered?  The FAQs below may hold the answers you need.

How To Contact Us

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The best way to reach us! Fill it out and we’ll get back to you within 1 business day.  Maybe even faster, if we’re especially lonely.


Email us and we’ll get back to you within 1 business day.  Pinky swear.

*** If you use HOTMAIL, LIVE OR MSN email – please add and to your Address Book to ensure proper email delivery.

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You can usually reach us Monday – Friday, 9 a.m. – 3 p.m. (PST -> Vancouver time!) 

Our small staff may not always be there to answer the phone due to holidays, internal meetings, team building, or just due to being overrun by frantic contact lens users.  If this happens, don’t worry!   Feel free to leave a voice message and we’ll get back to you within 1 business day


Press Inquiries

For press and media inquiries, you can reach us at


Corporate Offices can be reached by writing to:
The Contactsforless Retail Corporation
108 – 12388 Pattullo Place
Surrey, BC  V3V 8C3
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