Customer Support–We Care
When you reach out to us, you don’t reach a call center. Our own staff writes you back and answers the phones, so you can be sure that the person you’re talking to cares deeply about helping you out–both before and after you buy.
Unlike most companies’ customer support, we have no AHT (average handling time) required. We understand that each customer’s case is unique, and we devote as much time and attention as your case needs until it’s resolved.
How Can We Help You?
We’ll do everything we can to assist you. It’s our wonderful customers who enable us to keep doing what we do–saving you money and saving the planet, one–well, maybe two–contact lenses at a time!
Got some questions you need answered? The FAQs below may hold the answers you need.
About You & Us (and how happy we could be together)
- Is ContactsForLess an authorized retailer? (And why should I care?)
- Which charities can I donate 51% of my purchase to?
- Tell me more about ContactsForLess & its 51% donation business model!
- Why do I need a contact lens fitting before shopping online?
- Do you offer price protection & price matching?
- Why do your prices change?
- How do your prices compare to your competitors?
- Do you have any deals & promotions ongoing right now?
Ordering & Checking Out
- How do I order?
- How do I repeat a previous order?
- How do I get a PDF copy of my receipt?
- How do I understand my cart?
- What does it mean if I order custom lenses/ special lenses?
Shipping & Returns
- What shipping options do you offer? How do I get free shipping? Etc.
- What is your Return Policy?
- What is your 1-Year Return Guarantee?
- Where’s my package?
Didn’t get your question answered? You can reach us through any of the channels below!
Our earnest, hard-working team, powered mostly by green tea, will always do as much as we can to assist you. (Please do note that we are not licensed optometrists and cannot prescribe contact lenses to you. You need a contact lens fitting for that!)
IMPORTANT: If you are using Hotmail/ Live/ MSN/ Outlook as your email provider, please check your Junk folder for our emails! Please add email@example.com and firstname.lastname@example.org to your address book to ensure our order status updates and replies to your emails reach your inbox.
There are 3 ways to contact us:
The best way to reach us! Fill it out and we’ll get back to you within 1 business day. Maybe even faster, if we’re especially lonely.
Click to view form
Email us and we’ll get back to you within 1 business day. Pinky swear.
You can usually reach us Monday – Friday, 9 a.m. – 3 p.m. (PST -> Vancouver time!)
Our small staff may not always be there to answer the phone due to holidays, internal meetings, team building, or just due to being overrun by frantic contact lens users. If this happens, don’t worry! Feel free to leave a voice message and we’ll get back to you within 1 business day.
For press and media inquiries, you can reach us at email@example.com.