We Care a bit MORE!
When you reach out to us, you don’t reach a call center. Our own staff writes you back and answers the phones, so you can be sure that the person you’re talking to cares deeply about helping you out–both before and after you buy. We understand that each customer’s case is unique, and we devote as much time and attention as your case needs until it’s resolved.
Unlike the big corporate giants we compete against, we do more than give away 51% or our net profits. We also truly work hard to earn your trust and your business. Customer service for us is more than just a concept, it is the culture we wake up to every morning with our green tea and green smoothies!
How Can We Help You?
We’ll do everything we can to assist you. It’s our wonderful customers who enable us to keep doing what we do–saving you money and saving the planet, one–well, maybe two–contact lenses at a time!
Got some questions you need answered? The FAQs below may hold the answers you need.
How To Contact Us
The best way to reach us! Fill it out and we’ll get back to you within 1 business day. Maybe even faster, if we’re especially lonely.
Email us and we’ll get back to you within 1 business day. Pinky swear.
*** If you use HOTMAIL, LIVE OR MSN email – please add Orders@Contactsforless.ca and Contact@Contactsforless.ca to your Address Book to ensure proper email delivery.
You can usually reach us Monday – Friday, 9 a.m. – 3 p.m. (PST -> Vancouver time!)
Our small staff may not always be there to answer the phone due to holidays, internal meetings, team building, or just due to being overrun by frantic contact lens users. If this happens, don’t worry! Feel free to leave a voice message and we’ll get back to you within 1 business day.
About You & Us (and how happy we could be together)
- Is ContactsForLess an authorized retailer? (And why should I care?)
- Which charities can I donate 51% of my purchase to?
- Tell me more about ContactsForLess & its 51% donation business model!
- Why do I need a contact lens fitting before shopping online?
- Do you offer price protection & price matching?
- Why do your prices change?
- How do your prices compare to your competitors?
- Do you have any deals & promotions ongoing right now?
Ordering & Checking Out
- How do I order?
- How do I repeat a previous order?
- How do I get a PDF copy of my receipt?
- How do I understand my cart?
- What does it mean if I order custom lenses/ special lenses?
Shipping & Returns
- What shipping options do you offer? How do I get free shipping? Etc.
- What is your Return Policy?
- What is your 1-Year Return Guarantee?
- How do I return my contacts?
- Where’s my package?
- Why are my contact lenses tearing/ ripping?
- Are my contact lenses defective?
- Which contact lenses have been discontinued?
Didn’t get your question answered? You can reach us through any of the channels below!