100% Guarantee on your order
We guarantee that we will get your order right, 100% of the time.
If we don’t get your order right – we will correct it immediately AND will provide you with an extra special savings on your purchase. GUARANTEED!
If you accidentally order the wrong product or provide the wrong prescription, please see below on how to return the incorrect product and (again) we will get the right product to you as soon as possible.
If returning any product, please contact us to let us know that you intend to return an item (Click Here). It is very important that you contact us to ensure that we know that you are sending the product back to us prior to the expiration of the 60-day return period.
60-Day Return Policy
Any product that you purchase from ContactsForLess.ca may be returned if unopened and undamaged. Simply mail the product back to us within 60 days of purchase you will receive a refund as soon as possible.
Please review the Terms and Conditions below for more details:
Terms and Conditions
Thank you for choosing ContactsForLess.ca. These general terms and conditions are applicable to any use of this website.
Valid Prescription Required
You hereby certify that you have a valid prescription for the contact lenses that you are ordering. You represent and warrant to ContactsForLess.ca by placing an order that your information you enter into the Site is valid and true and matches exactly your prescription as provided by your eye care provider. You further certify that you will renew your prescription in strict accordance with your eye care provider’s suggested regime. You understand that ContactsForLess.ca will not fulfill your order unless you have a valid prescription. You hereby consent to our contacting your eye care provider, if necessary, to verify your prescription information and any other necessary information.
Color and Product Description
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.
60-Day Return Policy
Items may be returned within 60 days of purchase provided that the box are unopened, unmarked, undamaged, and in original condition with packaging. Such returns will receive credit in full, excluding any shipping charges. We cannot accept opened boxes and vials, as we are unable to return these to the manufacturer.
A $10.00 restocking/handling fee may be applied to all returned products. This is used at our discretion depending on the circumstance.
Orders can only be cancelled if manufacturers have not yet sent out the lens. Cancellation after the manufacturers have sent out the lens will incur a $10.00 restocking fee per manufacturer.
*Please note: Our return policy does not apply to made-to-order lenses (XR lenses, Proclear Multifocal Toric, and Optima Toric). These lenses are final sale only. Please make sure that your prescription is accurate.
In the unlikely event you receive a defective lens, do not throw the lens away. It may need to be returned to the manufacturer for analysis. Provided the lens manufacturer agrees the lens is defective, a replacement lens will be issued at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items.
IMPORTANT: Returns Procedure
Before returning items, please contact us to let us know that you intend to return an item (Click Here). It is very important that you contact us to ensure that we know that you are sending the product back to us prior to the expiration of the 60-day return period.
If emailing, please include your name, order number, the reason for the return in the email. The email address you must send your return information to is Orders@ContactsForLess.ca.
If calling, please have your product information available. Our friendly team will note your file that you contacted us prior to the expiration of the 60-day return policy to ensure you receive a refund. Please call us directly at 1-855-909-2772 or if you live in the Vancouver, B.C. region please call 604-343-1808.