WE PROTECT YOUR ORDER FOR A FULL YEAR!
Our Handling & Replacement Fee…
…is there to make sure your order is always protected! No one else has an offer like ours!
We charge the small Handling & Replacement Guarantee Fee TO EVERY SINGLE ORDER so that we can make sure your contact lens purchase is protected no matter what! Even with this important fee, we are STILL THE CHEAPEST IN CANADA on almost every single contact lens product. We assure we will replace your product if it is:
- missing during shipping
- damaged during shipping
- or if you suspect your product is defective
- we even replace speciality lenses!!
If any of these conditions arise for you, we will replace your product at no charge to you. Seriously? Seriously!!
Important Details of our product replacement handling free and program:
We provide a replace of any order one time per order. Just contact us about your missing, damaged or defective product and we will quickly replace that order as fast as we can. Please know that we will send the product to you via Canada Post Standard Shipping as a general rule. Of course we also give our wonderful customer service staff the freedom to provide other options for you upon request. Most importantly, we do all of this and never charge you anything extra.
Please also know that this fee is NON-REFUNDABLE but our promise to replace your product is valid for a FULL YEAR AFTER PURCHASE!
Would you like to return a product? Please feel free to view our return page!
*Contact lens boxes must be unopened, unmarked, and undamaged.