WE PROTECT YOUR ORDER NO MATTER WHAT!
Our 1-Year Order Insurance makes sure your order is always protected! No one else has an insurance guarantee like ours!
We insure your purchase and if your product:
- is missing during shipping
- is damaged during shipping
- or if you suspect your product is defective
WE WILL SEND YOU A REPLACEMENT ORDER AT NO EXTRA CHARGE!
Important Details of this Insurance Program:
We provide a replace of any order one time per order. Just contact us about your missing, damaged or defective product and we will quickly replace that order as fast as we can. Please know that we will send the product to you via Canada Post Standard Shipping as a general rule. Of course we also give our wonderful customer service staff the freedom to provide other options for you upon request. Most importantly, we do all of this and never charge you anything extra.
Please also know that this fee is NON-REFUNDABLE but can also be exercised up to 365 days from the date of purchase.
Would you like to return a product? Please feel free to view our return page!
*Contact lens boxes must be unopened, unmarked, and undamaged, and not be custom order lenses.