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Well.ca Provided Poor Service, Reminding Us How Great We Are!

Bad customer service Well.ca

Our CEO comments on Well.ca

Our Founder, Director and CEO Paul W. Slusher comments below about his experience with Well.ca and how that reminds him just what separates Contactsforless.ca from some other online sellers in Canada. See below for Paul’s personal review and analysis.

Placed My Order and Then…

My Experience at Well.ca today reminded me of just what you don’t want from an online purchase. I regularly purchase vitamins and supplements online and after today, I will no longer purchase from Well.ca. But what is more important about my experience today is that I also know what I never want my own company to act like when a customer wants to change or cancel their order.

I placed an order at around 10am today. Immediately upon seeing the confirmation email come to my email box (about 3 minutes later) it occurred to me that I needed to change the shipping address. So I went to their chat link and requested such a change. I was told by one of their customer service agents that not only could I not change my shipping address, but I also could not cancel the order and place a new one. “But I placed the order five minutes ago” I explained. It didn’t matter to Well.ca’s agent. In fact, the person made it clear to me that there was nothing he could do.

Having received this ridiculous answer, I then called the customer service team and asked the same question. I received essentially the same answer. Then I proceeded to say that I was never going to order from them again. That didn’t phase the customer service agent and she continued to repeat her answer that I could not change my shipping address or cancel my order. What was crazy is that I could not cancel the order. Not being able to change the order, although still a stupid policy, was at least understandable if you are dealing with some big heartless corporation. But to not be able to cancel is just unfathomable.

If you examine their rating online, you can see that others feel very much the same way about Well.ca. Click here to see just a sample.

Then I said I would place reviews online…

Do you know what made the company change their tune? I told the agent that I would be placing 1-star reviews online about Well.ca and perhaps would even write a blog about their company on MY company blog. THEN she suddenly “realized” that she could cancel the order. Wow. What horrible service. But the lesson was powerful for me in one key aspect…

With Contactsforless.ca We Provide A+ Service all the time and we even…Guarantee Every Order Can Be Returned or Replaced!

You see, many online sellers provide horrible service because they really think that you as a customer will simply grin and bear it. Perhaps they are shortsighted enough to think that you will you come back to them just because they are “cheap” or “convenient”. What they don’t understand is that service matters and making sure that every single customer is happy and satisfied should be job #1.

We Are The Highest Rated in Canada

At Contactsforless.ca, we are the highest rated (and the fasted growing) online seller of contact lenses in all of Canada. This is because we have some of the best prices, the best service and we have an unbeatable Order Insurance Guarantee that ensures you will never be treated like I was by Well.ca.

So, for those of you who buy supplements, organics and other great products, I suggest another company, perhaps Goodnessme.ca or Vitasave.ca or some other company. I would NOT suggest you order from Well.ca. I know I never will again, and I was their regular customer for several years.

But most importantly, I hope that you glean from my own personal experience just how important it is to support and buy your products who take customer service seriously. And when I say take it seriously, I mean that we back every purchase with a guarantee that we will treat you right, every single time.

Thank you for reading and please, as our valued customer, know that we are here for you and will always try to be better, do better and ensure you make your purchase with a smile, knowing a real team of real people with really good intentions are on the other end, doing everything to win your business every single day.

Best regards,

Paul W. Slusher
Owner, Founder, Director
The Contactsforless Retail Corporation

 

Here are some testimonials to consider when thinking about this topic of customer service:

A Review from Victoria

A Review from Wade

A link to our Google Ratings (96% Positive Rating – highest of all contact lens companies in Canada)

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2019 CEO Growth Report

Contact Lenses online in Canada for less

Contactsforless.ca: Fastest Growth and Highest Rated in Canada

A Financial Growth Report direct from the offices of the CEO: Paul W. Slusher

The past 12 months have been an amazing period of growth for us here at Contactsforless.ca. In fact, so much so that I felt it was necessary to give our fans, customers and the world-at-large a quick glimpse into the huge gains we as a company are making. We are doing what no company has done – take on the corporate giants armed with a better idea, a better business model and the best prices and service…and win!

You see with the other contact lens companies, growth means profits for them. Money and profit for the Owners and  for the wealthy folks who have invested in them so they can make more money. Nothing wrong with that – but is that the best use of our money? We think NOT! We believe they prefer profits and we prefer helping the planet. You see, with us, growth means more money to help others and it means more focus on Saving our Planet TOGETHER!

Numbers Matter…

So as to NOT bore you with loads of paragraphs of information and analysis, I am simply going to release a set of statistics. I will keep the notes and long-winded sentences to a minimum. The key here is that we want to make it clear that we are the #1 Best Site for Contact Lenses in Canada and when it comes to growth, no one is moving faster than we are!

Yes – we are still the “little guy” in a pool of large sharks and even one mammoth whale of a competitor (a company owned by one of the largest eyewear corporations in the world). We are up against GIANTS and yet we persevere. How do we do it?

Simple. We always make sure that we are:

  1. One of the lowest priced contact lens websites in Canada;
  2. Providing the very BEST CUSTOMER SERVICE possible in every case with every single customer;
  3. Maintaining a corporate ethic and mission that makes us a far superior choice for our customers.
  4. Establishing ourselves daily as the Highest Google Customer Rated contact lens site in all of Canada (97% Positive Rating)

So, let’s get down to the nitty gritty details. Here are some numbers and facts for you to chew on:

 

HIGHEST CUSTOMER RATED

Contactsforless.ca is the highest rated online contact lens website in all of Canada. We have a 97% Positive Google Customer Rating (see our rating data), and we are very proud of this! Not one other online contact lens website can claim what we can claim! No one is 97% but us!

 

FASTEST GROWING IN CANADA

We cannot reveal the actual numbers, due the fact that such statistics are considered “confidential” within the contact lens industry. However insiders within the largest contact lens manufacturers tell us directly that “no other company is growing as fast as Contactsforless.ca”.

However that isn’t good enough is it? So here are some numbers for you to crunch and digest. Awesome, yes we know! No one is growing like we are. See below:

 

TOTAL ORDERS UP 2,304% 2015 – 2018

Yes, you read that correctly. We have grown in total number of orders over 2,304%!!

2015  – 394 Orders

2016  – 5,137 Orders (UP 1,203%)

2017  – 7,063 Orders (UP 38%)

2018  – 9,471 Orders (UP 34%)

 

TOTAL SALES REVENUE UP 1,266% 2015 – 2018

Again, we never cease to amaze. We are growing so fast it is incredible. Here are how the numbers break down in this category:

2015  – $92,101 Total Sales Revenue

2016  – $628,083 Total Sales Revenue (UP 582%)

2017  – $874,479 Total Sales Revenue (UP 39%)

2018  – $1,258,503 total Sales Revenue (UP 43%)

 

ONLY SITE TO DONATE 51%

It needs to be said that we are also the ONLY online contact lens website in Canada to donate 51% of its net profits to the non-profit that YOU the customer choose. No one does it. No one dare give away profits like that – except Contactsforless.ca.

 

DONATIONS UP 978% 2015 – 2018

So, since our mission is to give 51% of our net profits, we continue to give, give, give. Despite the fact that profit margins on contact lenses are so very small, we still manage to give away thousands. Check out these figures:

2015  – $623.45 Donated

2016  – $3,141 Donated

2017  – $3,644 Donated

2018  – $6,717 Donated

Total Donated 2015 – 2018   – $15,771.70

43% of all donated funds (above) were collected in 2018 alone! We even anticipate we may raise more than $10,000 in 2019 despite still being one of the smaller contact lens companies in Canada. Pretty impressive eh?

With amazing growth, you get more donations. Unlike the other companies that are really all about profit and making money off of their customers, we are different and we make a difference every single day with every single customer.

 

TOP 20 NON PROFITS OUR CUSTOMERS LOVE THE MOST

Lastly, here is the part you have all been waiting for! No? Well – this list is very important to us. What causes do our customers care the most about? Here you go, the top 20 non-profits in 2018:

  1. Doctors Without Borders
  2. David Suzuki Foundation
  3. Big Brothers Big Sisters of Canada
  4. Save The Children
  5. Global Fund for Women
  6. Water-org
  7. Humane Society of Canada
  8. Egale Canada Human Rights Trust
  9. World Wildlife Fund Canada
  10. Canadian Association for Suicide Prevention
  11. Int’l Planned Parenthood
  12. Committee to Protect Journalists
  13. No One Is Illegal
  14. Adoption Council of Canada
  15. Greenpeace
  16. Farm Sanctuary
  17. Alzheimer Society Canada
  18. Population Connection
  19. EcoJustice.ca
  20. OneChild

 

2019 WILL BREAK MORE RECORDS!

I cannot sign off without first commenting on what will be the best year yet! We have already broken several day and month sales records in 2019 so far! Can you believe what it will be like when we are donating $10,000 a month or more! Awesome to think about it.

 

A BIG THANK YOU TO YOU – THE CUSTOMERS OF CONTACTSFORLESS.CA

As the Owner, Founder and CEO of this hard working, little company, I just want to thank each and every person who has ordered from us at Contactsforless.ca. We could not have done any of this without you. It isn’t just about the amazing growth of our small, humble company. It is of course also about how we work together to change our planet for the better!

If you want to reach out to us about this blog post or any other issue, feel free to contact us via email, phone or several other ways, and of course we are always here for you Canada. We want to be – and will become – the #1 most popular online contact lens website in North America one day, and YOU have been instrumental in that effort. We thank you for every bit of business you give us and we hope that we meet and even surpass your greatest expectations.

…and remember, together we can change the world, one contact lens order at a time.

Best regards to you and may we all be a part of a better planet, a better society, a better self so that all may live in peace.

 

Sincerely,

Paul W. Slusher

Owner, Founder & CEO

Contactsforless.ca

 

For more reports from our CEO on our blog, please click here.

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How to buy contact lenses online in Canada

You can buy your contacts online Canada

Buying contact lenses online in Canada is not as easy-breezy as some would like to think.

There are issues to be concerned about when buying contacts online. Such as “Grey Market” (overseas market) importers selling unauthorized products, there is the issue of “fit” and “shape” of the lens. There are issues related to the health of your eye and even concerns about how to NOT WASTE YOUR MONEY.

Here is our Owner & CEO, Paul W. Slusher – back by popular demand. This video pretty much hits all the main concerns you will have about buying contact lenses online, here in Canada or anywhere else really.