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Understanding Your Cart

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Wondering why your cart looks the way it does?

1. Your cart

Here’s what your cart layout looks like.

2. Product Header

This tells you:

  • The product line ordered
  • The prescription you put in for this product (this is a great time to double-check that it’s correct!  If it’s wrong, please delete it and reorder as you cannot edit it in the cart. )
  • The total cost for all boxes of this product you ordered

The ‘quantity’ for the product header is ‘1’ by default. Setting it to ‘0’ will remove all the boxes of this product from your cart.

3. Box/ Pack Quantity

This shows you the number of boxes you ordered for each eye. This is a great time to make sure you ordered the correct quantity that you wanted.

4. Update Cart

If you make any changes in the box quantity, click ‘Update Cart’ to see the new subtotal.
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5. Coupon Code

Got a coupon code? Enter it here and click ‘Apply Coupon’. Make sure your device’s autocorrect is not automatically putting a space between words in the code. Our codes have no spaces in them!
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6. Subtotal

This is the total cost of your purchases before your shipping costs, if any, are added in. No tax charged on your purchases!
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P. S. Your invoice will look like your cart and will have exactly what you put in.  Please review your order carefully before checking out!


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Custom Order Lenses

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What are custom order lenses?

Custom order/ special lenses are lenses that are made to order by the manufacturer especially to fit your eyes.   We place the order with the manufacturer according to the prescription that you filled in, so please be extra careful in filling out your prescription!

How long do they take to make?

They take an average of 2-4 weeks to be manufactured (a little longer for Optima Toric lenses).  They can sometimes be completed sooner, but there is no guarantee.  This is completely up to the manufacturer.

The list of custom order lenses available for order are as follows:

Can I modify/ cancel/ return/ exchange my order of custom order lenses?

Unfortunately, this is not possible.  Custom order lenses are custom-made to your order and are therefore final.  They cannot be modified or cancelled once we’ve placed your order with the manufacturer to create for you.  For the same reason, they also cannot be returned or exchanged even with the box unopened.  (See our return policy.)

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How To Order Contact Lenses Online

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Ordering contacts online for the first time? Don’t be scared! It’s simple, we promise. Here’s our step-by-step guide.

(Already have a previous completed order you just want to repeat?  Click here.)

Step 1: What product?

Select the product you need from the dropdown menu at the top of our website.

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Step 2: How many boxes?

Fill in the number of boxes you want per eye.  Set it to 0 if you don’t want a box for that eye.

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Step 3: What prescription?

Fill in your prescription.

(Please be extra-careful in filling in your prescription, especially if you are ordering made-to-order lenses like XR lenses, Proclear Multifocal Toric, or Optima Toric. Custom-made lenses cannot be modified, cancelled, returned, or exchanged in any condition.  Return policy)

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Example Pictures:

Click to view pictures


Q. What do the shortcuts PWR, BC, DIA, etc. mean?

Click to view answer
Found in all prescriptions:

  • Pwr: Power or Sphere
  • BC: Base Curve
  • Diam: Diameter

Found in toric (for astigmatism) prescriptions:

  • Cyl: Cylinder
  • Axis: Axis

Found in bifocal/ multifocal (for presbyopia) prescriptions:

  • Add: Add
  • D/N: Dominant or Non-Dominant

Found in Acuvue Define:

  • Style: choose the style you’d like (Natural Shimmer, Natural Shine, Accent Style, Vivid Style)

Found in colored lenses like Air Optix Colors and Freshlook:

  • Colour: choose the color you’d like

Q. Do I need to fill in all the blanks?

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A. Yes!  If you leave anything blank for a box you are ordering, we will contact you later to get the missing prescription numbers from you.  Please note that this will cause a delay in processing your order.

Q. I cannot find the exact numbers from my prescription when ordering.

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A.  There are 4 possible reasons:

1. Are you trying to use a prescription for eyeglasses ?  Please note that eyeglass prescriptions will be completely different from contact lens prescriptions, as the glasses sit on your nose while the contact lenses have to safely fit your eye.  You need to sit down with your optometrist for a contact lens fitting, where you get a pair of trial contact lenses to see if they suit you first.

2. Are you trying to use a prescription for a different product line of contact lenses?  Please note a prescription for one product line may not fit other product lines.  This is because the parameters for one product line are not always available on another.  (Note also that different product lines are manufactured from different materials, which may possibly irritate your eyes if you don’t check with your doctor first.)

Check out this video from our CEO explaining why it’s important to get a contact lens prescription before you buy contact lenses online.

3.  Is your prescription up to date? Some measurements are sometimes phased out by manufacturers.

4. If you have an up-to-date contact lens prescription specifically for that product line and our website doesn’t have it, it’s also possible that it’s a new range of measurements recently added by the manufacturer.  In which case, please let us know!  We’ll fix it right away and give you a special thank you coupon for the heads up!

Q. How do I know if my prescription is for contact lenses and if it is up to date?

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A. A contact lens prescription will always have a base curve (BC) and a diameter (DIA).  It will also usually include the name of the contact lens brand.

Please refer to the date of expiry stated on your prescription.  If none is provided, the standard date of expiry for a contact lens prescription is usually 1 year.

Q. Do I need to send you a copy of my prescription when ordering?

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A. Nope!*  Just place your order and you’re set.

*The only time we may request a copy of your up-to-date contact lens prescription is if you report to us experiencing issues with your lenses, as this is part of the information we need to collect for the manufacturer.

Q. I need help placing my order.  Can you help me?

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A. Absolutely!  Just call us at 1-855-909-2772 to place your order over the phone with us. (Or we can walk you through it over the phone if you prefer.)

Q. I have more questions!  Can I comment here?

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A. Yes, we’ll answer when we see it!  But for a quicker reply, please email us at  We’ll get back to you by the next business day!  (Please check your Junk mail if you don’t see our reply by then.)

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